Terms of Service

1. The service

Nexora lets businesses run WhatsApp sales and support: a shared team inbox, an AI agent that replies using your business brief, broadcasts, flows, automated follow-ups, lead capture and integrations. Messaging runs on Meta’s official WhatsApp Business Platform through our provider. Features may change as we improve the product.

2. Your account

• You must be at least 18 and able to enter a contract for your business.
• Give accurate details and keep your login secure. You are responsible for everything done through your account and your team members’ accounts.
• Tell us at info@nexorawa.com straight away if you think your account has been misused.

3. Plans, trial and billing

• Plans and prices are shown on our pricing section. Prices are in Indian Rupees; applicable taxes are added where required.
• The ₹1 trial gives one month with everything unlocked. You pay by card or UPI, and that payment method is set up for autopay (a card mandate or UPI AutoPay), and when the trial ends Nexora Basic is charged automatically each month unless you cancel before then.
• Paid plans renew automatically each month (or year, if you choose yearly) until cancelled.
• WhatsApp message charges are separate from your plan. They are billed at per-message rates from your prepaid wallet, regardless of plan.
• We may change prices with at least 30 days’ notice. Changes apply from your next billing period.
• Cancellations and refunds are covered by our Refund & Cancellation Policy.

4. Acceptable use

You agree to follow WhatsApp’s Business, Commerce and Messaging policies and applicable law. In particular, you will not:

• message people who have not opted in to hear from you, or send spam or unsolicited bulk messages;
• send content that is illegal, fraudulent, misleading, hateful, or that Meta prohibits (for example certain regulated goods);
• upload contacts or data you have no right to use;
• try to break, overload, reverse-engineer or get around limits or security of the service;
• resell or share access to Nexora without our written permission.

Meta can rate-limit, flag or ban WhatsApp numbers for policy breaches or poor quality ratings. We are not responsible for actions Meta takes, and we may suspend accounts that put the platform or other customers at risk.

5. Your data and content

You own your content and customer data. You give us permission to host, process and transmit it only to provide and support the service, as described in our Privacy Policy. You are responsible for having the consent or lawful basis to collect and message your contacts.

6. AI features

The AI agent writes replies from the brief and information you give it. AI output can be inaccurate or incomplete. You are responsible for your AI settings and for what is sent to your customers in your name; use the hand-over and review options for anything sensitive, such as prices, medical, legal or financial matters.

7. Third-party services

Nexora depends on services such as Meta/WhatsApp, our WhatsApp Business Solution Provider, Google, Razorpay and others. Their availability and terms are outside our control, and outages on their side may affect Nexora.

8. Our intellectual property

Nexora, its software, design and brand belong to Indo Grow. We give you a limited, non-exclusive, non-transferable right to use the service while your account is active. Feedback you send us may be used to improve the product without obligation to you.

9. Availability and changes

We work to keep Nexora available and secure but do not guarantee uninterrupted or error-free service. We may carry out maintenance, and we may change or discontinue features; if we discontinue the service entirely we will give reasonable notice so you can export your data.

10. Suspension and termination

• You can stop using Nexora and cancel your plan at any time from Billing.
• We may suspend or close accounts that breach these terms, Meta’s policies or the law, or that are unpaid, with notice where reasonably possible.
• After closure, we delete your data as described in the Privacy Policy. Sections that by their nature should survive (such as payment owed, liability and governing law) continue to apply.

11. Disclaimers and liability

The service is provided “as is” to the extent the law allows. We are not liable for indirect or consequential losses, such as lost profits, lost sales or lost data, or for messages sent through your account. Our total liability for any claim relating to Nexora is limited to the amount you paid us for the service in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You agree to compensate Indo Growfor claims, losses or penalties caused by your content, your messaging, or your breach of these terms or of WhatsApp’s policies.

13. Governing law

These terms are governed by the laws of India. Disputes will first be discussed in good faith; if not resolved, they are subject to the jurisdiction of the exclusive jurisdiction of the courts in Mumbai, India.

14. Changes to these terms

We may update these terms. We will post the new version here with a new date and tell you about significant changes by email or in the app. Continuing to use Nexora after changes take effect means you accept them.

15. Contact

Questions about these terms: info@nexorawa.com.