WhatsApp AI chatbot for business

1. AI chatbot vs a menu bot

• Menu (rule-based) bot: “Reply 1 for prices, 2 for location.” Predictable, but breaks the moment a customer types a real question.
• AI chatbot: understands free text such as “2BHK near Andheri under 1.5 cr, ready to move?” and answers it. Needs good information and guardrails.

Nexora has both: AI replies, and a visual flow builder with menus and quick-reply buttons for the steps you want to keep fixed.

2. How Nexora’s AI agent works

1. You write the Business Brain. Industry, what you sell, prices and policies, your ideal customer, the questions to ask, location and contact details.
2. It uses an industry playbook. For example, a real estate agent asks about buy/rent/invest, area, budget and timeline; an education agent asks about the course, current level and online or offline.
3. A customer messages you. The AI writes a reply in the customer’s language, from your brief and the conversation so far.
4. The reply is held briefly. 25 seconds by default (adjustable from 5 to 45), so an agent watching the inbox can step in.
5. It remembers. Facts like budget or preferred area are saved on the contact, so the next conversation picks up where the last one ended.

The AI follows the brief you write; it is not retrained on your data. Replies are written by Google Gemini. See our Privacy Policy for how conversation data is handled.

3. Human hand-over

• Escalation threshold: when the AI’s confidence is below the level you set, it doesn’t send its guess. The customer gets a short holding message and the chat goes to your team.
• Take over any time: assign or transfer a chat from the shared team inbox; the AI stops replying in that chat.
• Hand-over moments you define: for example booking a site visit, negotiating fees, or a refund request.

4. Limits to know about

• It only knows what is in your Business Brain. Missing prices or policies mean “let me check with the team”, not an answer.
• AI can be wrong. Test in the Playground before going live and review chats in the first week.
• WhatsApp’s 24-hour rule still applies: the AI can reply freely only within 24 hours of the customer’s last message. After that, only approved templates can be sent.
• It does not take payments or change orders on its own.
• AI replies are paid from an AI wallet, separate from message charges.

Where to start

Read how it plays out for real estate, D2C brands and coaching institutes, or check what it costs.

Frequently asked questions

What is a WhatsApp AI chatbot?

It is software connected to your WhatsApp Business number that reads each customer message and writes a reply in natural language, using information you give it about your business. Unlike a menu bot, the customer can type anything and get a relevant answer.

Will the AI make up prices or promises?

It is instructed to answer only from your Business Brain brief and to say it will check with your team when something isn't covered. AI can still be wrong, so test it in the Playground first and keep hand-over on.

Can my team take over a chat from the AI?

Yes. Each AI reply is held for a short time (25 seconds by default) so an agent can step in before it is sent, and anyone on the team can take over a chat from the inbox at any time.

Which languages does the AI reply in?

It replies in the customer's language and tone, including Hindi, Hinglish, Marathi and other Indian languages, as well as English.

Which Nexora plan includes the AI agent?

The AI agent is included in Nexora Flex and Nexora Empire, and in the ₹1 trial, which unlocks everything for a month. AI replies are paid from an AI wallet.