Contacts overview
Contacts is your customer list. Everyone who messages you on WhatsApp is added automatically, and you can add, import, tag and group people yourself.
#What a contact holds
| Field | Notes |
|---|---|
| Name and Phone | The phone number identifies the contact, and each number appears only once. |
| Email, Company, City, State, Country, Language | Optional details |
| Status | Lead, Active, Customer, Inactive or Blocked |
| Tags | Labels like vip, diwali-2026, price-asked |
| Lead Source | Where they came from, for example Indiamart, Justdial, Direct Call |
| Custom fields | Anything else you need, such as budget or course |
| Notes | Internal notes your team can see; customers never see them |
| Lead Score and Engagement Score | Calculated by Nexora from activity |
#The Contacts page
- Search by name, phone or company.
- Filter by tag, status or segment.
- Click a contact's row to open their profile drawer: details, tags, notes, segments and customer health.
- Tick contacts to act on many at once: Add Tags, Assign to Segment, Send Message, Start Automation, Export or Archive.
- The tabs at the top switch between Contacts, Segments and Tags.
#Plan limits
Each plan includes a number of contacts: Basic 1,000; Starter 5,000; Flex 15,000; Empire unlimited. When you import, Nexora shows how many more your plan has room for. See Plans.