NexoraDocs Start ₹1 trialLog in
Capture and sell › Interactive menus and FAQ Bot

Interactive menus and FAQ Bot

Not every answer needs AI. Menus and FAQ cards give fixed, instant answers you write yourself.

#Interactive menus

An interactive menu is a WhatsApp list or set of buttons customers tap to choose, such as Prices, Location, Book appointment or Talk to us.

  1. Open Interactive Menus and create a menu.
  2. Set the Entry (what starts it, such as the keyword "MENU" or a template button), optional Header media and the Message text.
  3. Add the options and what each one sends or does.
  4. Use Test with a real number to try it on your own phone.

You can also build menus inside a flow with the Interactive Menu and Quick Replies blocks.

#FAQ Bot

FAQ Automation answers common questions with fixed cards.

  1. Open FAQ Automation and add a card.
  2. Enter the Topic (for example "Delivery time") and the Answer.
  3. Optionally add an Attachment: an image, video or PDF.
Use When
Menus A few clear choices, and you want customers to tap rather than type
FAQ cards The same questions with the same exact answers every time
AI agent Open questions, many products, different languages, or conversations that should lead to a sale

Many businesses use all three: a menu to start, FAQ cards for fixed answers, and the AI for everything else.

Was this page helpful? Still stuck? Contact support or ask Nexora Help inside the app.