Billing, wallets and charges
Open Billing to see your plan, your two wallets and your payment history.
#Three things you pay for
| What | How it's paid |
|---|---|
| Your plan | Monthly or yearly subscription, by autopay. See Plans. |
| WhatsApp messages | From your Messaging wallet, a pre-paid balance for WhatsApp messages |
| AI | From your AI wallet, a separate balance for AI features |
#The Messaging wallet
- Template messages (campaigns, flows and templates sent from the inbox) are charged per message, by category: marketing, utility or authentication. The rates follow Meta's prices for India.
- Before you launch a campaign, Nexora shows the estimated cost. If the balance isn't enough, it won't launch until you top up.
- Failed messages are credited back. You only pay for messages that WhatsApp accepts.
- Replies inside the 24-hour window are billed according to Meta's current rules for service messages.
#The AI wallet
- AI agent replies, AI writing tools (rewrite, translate, generate) and other AI features use the AI wallet.
- The AI agent needs at least ₹20 in the AI wallet to reply. If it runs out, chats still arrive in Team Inbox and your team can reply.
- AI Generation Deductions list what each AI use cost and what it was for.
#Top up
Use the top-up button on the wallet, choose the amount and pay by UPI or card. The balance updates as soon as the payment is confirmed.
#See what you were charged
- Payment History lists plan payments, top-ups, order IDs, payment IDs and status.
- Wallet history shows each deduction: the campaign or flow, the number of recipients charged, the amount, and a Per-recipient breakdown.
- Flow spending shows what each flow costs, day by day.
- For a full view across campaigns, use Budget Analytics.
#Yearly billing
Turn on yearly billing to pay for the whole year at once and get 12 months for the price of 10.
#Cancel
- Open Billing and click Cancel.
- Pick a reason (it helps us improve), then confirm.
- Your autopay stops. Nothing more is charged. You keep everything until the end of the period you've paid for, then move to the Free plan.
Payments already made aren't refunded. Your wallet balance stays in your account. The Free plan has much lower limits and doesn't include the AI agent, WA Forms or API access. If you change your mind, click Keep my plan.