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Trust and policies › Data and privacy

Data and privacy

#Your data is yours

Your contacts, conversations, templates and files belong to your business. Nexora processes them to provide the service, as your data processor. You can export your contacts at any time. See Export contacts.

#How messages travel

Messages are sent and received through Meta's official WhatsApp Business API. WhatsApp encrypts messages between WhatsApp and the customer's phone. When messages reach your business, they're stored in your Nexora workspace so your team and AI agent can read and reply.

#How the AI uses your data

The AI agent reads the conversation, your Business Brain and your files to write replies for that conversation.
Voice notes are transcribed so the AI and your team can read them.
You control what the AI knows through the Business Brain and files, and you can turn AI features off under Settings → AI Features.

#Who in your team can see what

Use roles and permissions to decide who can see contacts, export data, change settings and see billing. The Audit log shows important changes and who made them.

#Customer requests

When a customer asks you to:

Request	What to do in Nexora
Stop messaging them	Set the contact's status to Blocked
Correct their details	Edit the contact
Delete their data	Delete the contact
Know what you hold	Open the contact, or export it

#Deleting your workspace

To close your workspace and delete its data, contact support. See Nexora's Privacy Policy for how long data is kept and how deletion works.

#Grievances

Privacy questions and complaints go to Nexora's Grievance Officer at info@nexorawa.com. Complaints are acknowledged within 24 hours and resolved within 15 days.

Was this page helpful? Still stuck? Contact support or ask Nexora Help inside the app.

# Data and privacy

## Your data is yours

Your contacts, conversations, templates and files belong to your business. Nexora processes them to provide the service, as your data processor. You can export your contacts at any time. See [Export contacts](../contacts/clean-export-archive.html#export-contacts).

## How messages travel

Messages are sent and received through **Meta's official WhatsApp Business API**. WhatsApp encrypts messages between WhatsApp and the customer's phone. When messages reach your business, they're stored in your Nexora workspace so your team and AI agent can read and reply.

## How the AI uses your data

- The AI agent reads the conversation, your Business Brain and your files to write replies **for that conversation**.
- Voice notes are transcribed so the AI and your team can read them.
- You control what the AI knows through the Business Brain and files, and you can turn AI features off under **Settings → AI Features**.

## Who in your team can see what

Use [roles and permissions](../account/team.html#roles-and-permissions) to decide who can see contacts, export data, change settings and see billing. The **Audit** log shows important changes and who made them.

## Customer requests

When a customer asks you to:

| Request | What to do in Nexora |
|---|---|
| Stop messaging them | Set the contact's status to **Blocked** |
| Correct their details | Edit the contact |
| Delete their data | Delete the contact |
| Know what you hold | Open the contact, or export it |

## Deleting your workspace

To close your workspace and delete its data, contact [support](../help/contact-support.html). See Nexora's [Privacy Policy](https://www.nexorawa.com/privacy-policy) for how long data is kept and how deletion works.

## Grievances

Privacy questions and complaints go to Nexora's Grievance Officer at **info@nexorawa.com**. Complaints are acknowledged within 24 hours and resolved within 15 days.