Manage templates

#Find a template

Use the search box and the filters for category, language, header type and status. Switch between card and list view with the buttons at the top right.

#See how a template performs

Open a template to see:

its status and its Meta template ID
how many messages were Sent, Delivered and Read
who created it and when it was last edited

#Edit a template

You can edit drafts and rejected templates freely. For approved templates, Meta limits how often you can edit them, and each edit goes back for review. While it's under review, the template can't be sent.

Tip

To try new wording without touching a working template, create a new template with a new name.

#Delete a template

Deleting a template removes it from Nexora and from your WhatsApp Business account. Meta doesn't let you reuse the same name for a while afterwards, so if you'll need it again, create one with a different name.

#Templates in campaigns and flows

Campaigns and flows use the template you pick. If a template is paused or disabled, messages that use it stop sending until it's active again. Check campaign results and flow runs when a template's status changes.