WhatsApp team inbox with AI and human hand-over

1. The problem with one phone

• One person holds the business phone; everyone else waits or forwards screenshots.
• Nobody knows who replied to whom, or which leads were never answered.
• When that person is busy, asleep or on leave, leads go cold.

2. What the Nexora inbox gives you

• One number, whole team. Every member works from their own login on the official WhatsApp Business API.
• Assign and transfer. Give each chat an owner, and move it to a colleague when needed.
• AI first reply. On Flex and Empire, the AI agent answers instantly and your team picks up the chats that need a person.
• Customer context. Details the AI collected (budget, requirement, area) are saved on the contact, so nobody asks twice.
• Templates and media. Send approved templates, images, documents and videos from the chat.
• Follow-ups. Automation flows message leads who went quiet, at the time you set.

3. How a chat moves

1. A customer messages your number from an ad, your website or a QR code.
2. The AI replies within seconds and asks your qualifying questions.
3. At a hand-over moment, the chat is assigned to a team member with the answers already saved.
4. The team member closes the sale; a follow-up flow covers anyone who goes quiet.

Related: WhatsApp AI sales agent, how the AI decides when to hand over and the full plan comparison.

Frequently asked questions

What is a WhatsApp team inbox?

A shared inbox where several people on your team can read and reply to customers from one WhatsApp Business number, from their own logins, with each chat assigned to the right person.

Can several people use one WhatsApp number?

Yes, with the WhatsApp Business API. The WhatsApp Business app limits how many devices can use a number; on the API, every team member works in Nexora's inbox from their own login.

How does hand-over between the AI and my team work?

The AI replies first. When it isn't confident, or a buyer reaches a moment you've marked for a person (a visit, a quote, a refund), the chat is handed to your team. Anyone can also take over a chat at any time, and the AI stops replying in it.

Which Nexora plans include the team inbox?

All of them. Nexora Basic (₹499/month) includes the inbox for one team member; Nexora Starter for 3, Nexora Flex for 10 (plus the AI agent) and Nexora Empire for unlimited team members.