What should a WhatsApp welcome message say?

Who you are, why you are writing and one simple question that is easy to answer.

Does a welcome reply cost money?

If the customer wrote to you first, your free-form reply within 24 hours is free and needs no template. A template you send first is charged by its category.

Can a welcome message be sent automatically?

Yes. Flows can reply to new messages, and Lead Sheets can trigger a template when a new lead reaches your Google Sheet.

WhatsApp welcome message templates

Updated: 30 October 2026

Short answer

A good WhatsApp welcome message says who you are, why you are messaging and asks one easy question to start the conversation. A clear question usually works better than a long list of everything you sell.

Copy-ready templates

Replace the example link and details with your own. Press “Check this” to test a version, and edit it in the checker to try your own wording.

English

Hi {{1}}, thanks for your interest in {{2}}. We would love to help you find the right option. Which of our services are you looking for? Reply here and our team will guide you.

Hindi

नमस्ते {{1}}, {{2}} में रुचि दिखाने के लिए धन्यवाद। सही विकल्प चुनने में हम आपकी मदद करेंगे। आप हमारी कौन सी सेवा ढूँढ रहे हैं? इस मैसेज का जवाब दें।

Hinglish

Namaste {{1}}, {{2}} mein interest dikhane ke liye thank you. Sahi option chunne mein hum aapki help karenge. Aap kaun si service dhoondh rahe hain? Is message ka reply karein.

Template body

176 / 1,024 characters. Use {{1}}, {{2}} for variables.

Likely category

Marketingconfidence: low

No clear transaction or request found. Meta treats messages that aren't about something the customer did (an order, booking, payment or request) as marketing.

Cost per send on Nexora: ₹0.97

Approval checks

No common rejection reasons found.

An estimate from Meta’s published rules, not Meta’s decision. Runs in your browser; nothing is sent to Nexora.

What goes in each variable

Template variables
Variable	What it holds
{{1}}	Lead’s name
{{2}}	Your business name

Likely category: Marketing

A general welcome that introduces your business is usually marketing. Plan for that price, and treat the checker’s answer as an estimate. Meta makes the final decision when you submit it. See what each category costs.

When to send it

When a lead fills in a form or lands in your Google Sheet.
When someone signs up and agrees to hear from you.
As an automatic first reply when a new customer messages you, which needs no template.

Tips that help

Ask one question only. Answering it is what opens the conversation.
Send it within minutes, while they still remember filling in your form.
Mention how they came to you, such as “your enquiry on our website”, so the message makes sense to them.

Mistakes to avoid

Sending a long brochure before they have replied.
Sending it to people who did not ask to hear from you.
Having nobody, or no AI, ready to answer when they reply.

Using this template in Nexora

With Lead Sheets on Starter and above, a new row in a connected Google Sheet can trigger this template. On Flex, the AI agent can take over when they reply, ask your qualifying questions and hand serious buyers to your team.

Related templates

Frequently asked questions

What should a WhatsApp welcome message say?: Who you are, why you are writing and one simple question that is easy to answer.
Does a welcome reply cost money?: If the customer wrote to you first, your free-form reply within 24 hours is free and needs no template. A template you send first is charged by its category.
Can a welcome message be sent automatically?: Yes. Flows can reply to new messages, and Lead Sheets can trigger a template when a new lead reaches your Google Sheet.

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